CUSTOMER FAQs

What is ibookpacific?

ibookpacific is an online booking system offered to hotels who have the ability to advertise their accommodation details via the Internet and accept major credit cards payments once the booking is confirmed.

Is my credit card number safe?

ibookpacific uses the Secure Sockets Layer and Private Communication Technology security standards that are supported by popular browsers. SSL encodes your personal information such as access codes, addresses, and details of your hotel booking. This encryption make doing business over the Internet as secure as making a purchase by telephone.

My browser doesn't resolve to the next step when I click on the first step of the booking process to check availability?

We recommend that you use the latest versions of Internet Explorer or your preferred browser. To check the version of your browser, click on the Help button on the top Menu bar and scroll down to About (name of browser). This will open up a window displaying the version of the browser that you are using.

How do I know that the hotel is holding a booking for me?

The hotel guarantees your booking once the deposit has been successfully secured via ibookpacific. ibookpacific generates an email to the hotel notifying them of your booking. This is similar to the email confirmation advice that is sent to your email address.

ibookpacific has in place a cross checking system to ensure that the hotels actually process your booking into their reservations systems.

What system requirements do I need?

• The minimum system requirements to access and use ibookpacific are:
  
• A computer running a Web browser
  
• Super VGA 256-color monitor
  
• Mouse or compatible pointing device
  
• The amount of RAM recommended by your Web browser vendor.
  We also recommend:
  
• A display resolution of 800x600 or greater.
  
• A browser supporting Secure Sockets Layer (SSL).

Will my credit card be charged if I do not cancel my hotel booking?

Yes it will. We strongly recommend that you read through the Hotel Booking Conditions & Cancellation Policy prior to making your booking.

Can I use more than one credit card to make a booking?

You can use one credit card to make the initial booking. However if you wish to make an amendment to your original booking, you may use a different card.

Who do I contact if I have a query regarding my booking?

If your query is to do with your accommodation at the hotel, please contact the hotel via the contact information mentioned on the booking page or your email confirmation.